We aim to get your order to you quickly and safely. This page explains how we dispatch and deliver orders.

Dispatch times

Orders placed before 2pm on a working day are normally dispatched the same day. Orders placed after that time, or at weekends and on bank holidays, are dispatched the next working day.

Delivery options

  • Standard delivery — 3 to 5 working days.
  • Express delivery — 1 to 2 working days.

[Delivery charges and any free-delivery threshold to be confirmed and set in the store’s shipping settings.]

Where we deliver

We currently deliver to addresses within the United Kingdom. If you need delivery elsewhere, please contact us before ordering.

Tracking your order

When your order is dispatched we will email you a confirmation. Where a tracked service is used, this email will include your tracking number.

Delivery problems

If your order has not arrived within the expected timeframe, please contact us with your order number and we will investigate. If a parcel arrives visibly damaged, please make a note of this when signing for it where possible, and contact us within 48 hours.

Incorrect addresses

Please check your delivery address carefully at checkout. We cannot be held responsible for orders delivered to an incorrect address supplied by the customer, although we will always try to help recover a parcel where we can.

Contact us

If you have any questions about this policy, please get in touch: