Returns & Refunds – Global Attraction UK

We want you to be happy with your purchase. If something is not right, this page explains how to return it.

Your right to cancel

If you are a consumer you may cancel your order within 14 days of receiving the goods without giving a reason. You then have a further 14 days to return the goods to us. Refunds are issued within 14 days of us receiving the goods back, or of you providing proof of return, whichever is sooner.

Condition of returned goods

Items must be returned unused, in their original condition and packaging, with all tags and any hygiene seals still attached. We may reduce your refund to reflect any loss in value caused by handling beyond what is necessary to establish the nature and characteristics of the goods.

Items we cannot accept back

For hygiene and health reasons we cannot accept returns of the following once the hygiene seal has been broken or the item has been worn:

Underwear, lingerie and other intimate garments
Earrings and other pierced jewellery

This does not affect your rights if the item is faulty, damaged or not as described.

Faulty or incorrect items

If an item arrives faulty, damaged or is not what you ordered, contact us within 30 days and we will arrange a replacement or a full refund including delivery costs. Your statutory rights under the Consumer Rights Act 2015 are not affected.

How to return an item

Email info@globalattractionuk.com or message us on WhatsApp at +44 7440 166678, quoting your order number and the reason for return.
We will confirm the return address and give you a returns reference.
Package the item securely and include the returns reference.
Obtain proof of postage — we recommend a tracked service, as we cannot be responsible for items lost on their way back to us.

Return postage costs

Unless the item is faulty, damaged or incorrect, the cost of returning goods to us is your responsibility.

Refunds

Refunds are made to the original payment method. Please allow up to 10 working days for the amount to appear on your statement, depending on your bank or card issuer.