Effective Date: [Insert Date]
Store Name: [Your Store Name]
Website: [www.yourstore.com]
At [Your Store Name], customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, we’re here to help with our Refund and Return Policy.
1. Returns
We accept returns within [7/14/30] days of delivery.
To be eligible for a return:
- The item must be unused, in its original packaging, and in the same condition as received.
- You must provide proof of purchase (order number or receipt).
Non-returnable items include:
- Items marked as “Final Sale”
- Personal care items (e.g., skincare, undergarments)
- Customized or personalized products
2. Return Process
To initiate a return:
- Contact us at [your support email] with your order number and reason for return.
- We will provide return instructions and address.
- Once we receive and inspect your item, we will notify you of the approval or rejection of your return.
Note: Customers are responsible for return shipping costs unless the product was defective or incorrect.
3. Refunds
If your return is approved, a refund will be processed to your original method of payment within [5–10] business days.
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card company or bank (processing times may vary).
- If you’ve done all of this and still have not received your refund, please contact us at [your support email].
4. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item, contact us at [your support email].
5. Order Cancellations
Orders can be canceled within [12/24 hours] of purchase if they haven’t been shipped yet. Please contact us immediately if you need to cancel an order.
6. Contact Us
For any questions about returns, refunds, or exchanges, reach out to us:
📧 Email: [your support email]
📞 Phone: [optional]
📍 Address: [optional business address]